Refund Policy

30-day returns

You may return an unused item within 30 days of the delivery date. The item must be unworn, unwashed, and in its original condition with tags attached. We decline returns that show wear, stains, or missing parts.

How to start a return

Email help@grrookfashion.shop or use the contact form with your order number, the item name, and the reason for the return. We reply within 2 business days with the return address and next step. Do not send a package until we confirm the return.

Refunds

After we receive and inspect the return, we refund the item price to the original payment method within 10 business days. Your bank may take additional time to post it. Original shipping charges are refunded only when we shipped the wrong item or it arrived damaged. You pay return shipping unless the return is our error.

Damaged or incorrect items

If an item arrives damaged or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will replace it or refund the item and the original shipping charge, and we will cover the return shipping.

What we cannot accept

Items marked final sale on the product page, gift cards, and items returned after 30 days are not refundable. This policy does not limit rights you have under consumer law where you live.

Delivery timing is described in our shipping policy.